Refund Policy
Last updated: October 7, 2026
If Z-Shot Pro isn’t right for you, ask for a full refund within 14 days of your purchase.
Purchases on ztooly.com
- First purchase: full refund if you ask within 14 days of the payment.
- Renewals: ask within 14 days of the renewal payment.
- Cancelling stops future renewals; it does not refund the current period by itself. After cancelling, Pro stays active until the period ends.
- When a refund is approved, Pro is turned off for that license.
How to ask for a refund
- Email support@ztooly.com from your account email, or reply to your Paddle receipt.
- Include the order ID (My Account → Orders, or your receipt). A short reason helps us improve, but it isn’t required.
- Refunds are issued by Paddle, our merchant of record, to your original payment method. Your bank may take 5–10 business days to show it.
AppSumo purchases
Licenses bought on AppSumo are refunded by AppSumo under its own refund policy. Request the refund from your AppSumo account; the Z-Shot license is deactivated automatically when the refund is processed.
Exceptions
We may refuse refunds for accounts that broke our Terms of Service or show a pattern of buying and refunding. This doesn’t affect any refund rights you have under consumer law.