Help Center
Read the docs
Step-by-step help for capturing, editing, recording and activating Pro.
My Account
Find your license key, free a browser slot, see orders and manage billing.
Email us
support@ztooly.com
Quick answers
Where is my license key?
In My Account under Plan & license, and in your order email. You can also simply sign in inside Z-Shot with the same email.
I got a new computer
Sign in on the new browser. If your browser limit is reached, remove the old browser in My Account → Browsers first.
How do I cancel or change my plan?
Open My Account and choose Manage billing. Paddle’s customer portal lets you cancel, update your card and download invoices. After cancelling, Pro stays active until the end of the period you paid for.
How do I get a refund?
See the Refund Policy.
I lost my captures
Captures live only in your browser — we can’t see or restore them. They are removed if the extension is uninstalled or the browser’s data is cleared. Use Backup in the gallery regularly.
Contact support
Email support@ztooly.com. To help us answer in one reply, include:
- The email address on your ZTooly account (never your password).
- Your browser and version, and the Z-Shot version (chrome://extensions).
- What you did, what you expected and what happened — a screenshot helps.
- For billing questions, the order ID from My Account → Orders.
Please redact personal data from screenshots before sending them.